SCOTTS INTERNATIONAL BRIDGING SERVICES PTE LTD (SIBS)
COMMONLY ASKED QUESTIONS
1. Why should I choose SIBS to help me?
Answer: SIBS was started by a cancer survivor and the advisors/associates in the firm have personally
experienced the challenges of a loved one diagnosed with catastrophic or terminal illness. Each SIBS
advisor/associate understands what you and your loved ones are going through, and we want to come along
side and help you navigate this journey to full recovery.
2. When someone is seriously ill, is a good doctor or a good hospital more important?
Answer: The role of a primary doctor should never be underestimated. The first connection with a medical
professional may save your life. An experienced and meticulous doctor is able to detect a troubled area long
before a problem manifests. However, a hospital with
3. Which specialist/doctor should I, the patient, choose?
Answer: The choice of specialist is dependent on the initial diagnosis of the primary or referring doctor. SIBS
works with the top and respected specialists in their field in Singapore and will endeavor to connect the patient
with the right specialist.
4. My source of information for treatment is either by word-of-mouth or through hearsay from disparate and well-meaning sources. How do I know what is best for me?
Answer: The best information you’ll have is when you meet the specialist. The first step to take in obtaining
the appropriate information to make a decision is identifying the medical discipline, i.e. the relevant specialist.
Countless traumatised individuals came to us thinking they have a cancerous growth but have
returned home happy and relieved because the specialist discovered otherwise with scientific-
based diagnosis.
5. How soon after contacting SIBS can a patient expect to get an appointment with a specialist? Is the patient required to have scans and reports available for the appointment?
Answer: The SIBS portal provides for an appointment with the specialists within twenty four
hours. However for urgent cases, SIBS will help admit patient and arrange for doctors to
provide emergency treatment with the doctor/specialist of choice. Doctors need all available
and pertinent information to determine what is best for a patient they have yet to examine;
even if the patient is in distress. It is advisable for patients to have scans and results of
investigative reports ready as reports are critical for timely intervention.
6. How soon should the patient travel to Singapore after contacting SIBS for a medical appointment? Who should be travelling with the patient?
Answer: Patients, on identifying a doctor/specialist of choice, may not secure an immediate appointment as
experienced specialists are much sought after and schedules are tight. However SIBS will strive to fulfil the
24-hour response period (from the time patient contacts SIBS) to confirm a consultation date. Travelling
companion of patient should preferably be an adult who can play the role of emotional and physical supporter
and be the second pair of “ears” at the consultation with the specialist. The companion should also be able to
help patient manage medication.
7. Is my referring doctor or clinic important to the process of seeing a specialist?
Answer: It is critical that an experienced person/doctor/medical clinic refers you as they are familiar with the
type and scope of information is required of the patient for SIBS to make the appropriate recommendations.
Many patients are traumatised by the initial diagnosis which makes the quality of referring party important as
these individuals can provide counsel and ease the process.
8. How much will it the doctor/specialist consultations and other incidentals cost?
Answer: The costs and incidentals incurred is unique to each patient. Consultation cost of all panel
specialists is indicated when patient has made a choice of the specialist.
9. Can I use my medical insurance for the costs of doctor/specialist consultations and treatments?
Answer: The medical coverage is dependent on the type of medical insurance policy you have. Please seek
the advice of your insurance advisor or call the hotline of your respective insurer. SIBS
services are not covered by insurance.
10. Who will arrange my accommodation in Singapore?
Answer: SIBS can provide information and a list of hotels in the locality of major hospitals. For patients who need to stay in Singapore for longer periods, SIBS will help locate special live-in arrangements. SIBS
associates on location will make the necessary arrangements as they have access to competitive prices and they
are on the ground with the patients.
DISCLAIMER:
ALL INFORMATION PROVIDED WITHIN THIS WEBSITE AND ANY MOBILE APPLICATION IS INTENDED FOR GENERAL INFORMATION ONLY AND IS PROVIDED ON THE UNDERSTANDING THAT NO PROCEDURE AND MEDICAL ADVICE OR RECOMMENDATION IS BEING RENDERED.
ALL INFORMATION PROVIDED WITHIN THIS WEBSITE AND ANY MOBILE APPLICATION IS INTENDED FOR GENERAL INFORMATION ONLY AND IS PROVIDED ON THE UNDERSTANDING THAT NO PROCEDURE AND MEDICAL ADVICE OR RECOMMENDATION IS BEING RENDERED.
